Refund policy

We want you to feel good about trying Sprigos. This Refund Policy explains our money-back guarantee, how refunds work once we launch, and how a refund affects your member rate. It forms part of our Terms of Service.

1. 30-day money-back guarantee (first order)

We stand behind your first month. If your first order of Sprigos doesn't sit right with you, email us at hello@sprigos.com within 30 days of purchase and we'll refund that payment in full – you don't need to send the bottle back. The guarantee covers your initial order only; refills and later orders aren't eligible, and it's one guarantee per customer.

2. How to request a refund

Email hello@sprigos.com from the address on your order, within 30 days of purchase, and include your order number. Once we approve the refund, we'll return it to your original payment method – typically within 5–10 business days, though your bank may take a little longer to post it.

3. Refills & later orders

After your first order, subscription refills are billed as they ship and aren't covered by the money-back guarantee. You can cancel or change your subscription at any time before the next renewal (see below), so you're never locked in.

4. Your member rate after a refund or cancellation

Your member rate is tied to staying on. If you cancel or refund, the member rate doesn't carry over – if you come back later, standard pricing applies. 

5. Subscriptions & cancellation

Once subscriptions are live, you can cancel, pause, or change your plan at any time, effective before your next renewal. 

6. Contact

hello@sprigos.com · 17938691 Canada Inc. o/a Sprigos.