Refund policy

We want you to feel good about trying Sprigos. This Refund Policy explains our money-back guarantee, how refunds work once we launch, and how a refund affects your founder rate. It forms part of our Terms of Service.

1. 30-day money-back guarantee (first order)
We stand behind your first month. If your first order of Sprigos doesn't sit right with you, email us at hello@sprigos.com within 30 days of receiving it and we'll refund that payment in full – you don't need to send the bottle back. The guarantee covers your initial order only; refills and later orders aren't eligible, and it's one guarantee per customer.

2. How to request a refund
Email hello@sprigos.com from the address on your order, within 30 days of delivery, and include your order number. Once we approve the refund, we'll return it to your original payment method – typically within 5–10 business days, though your bank may take a little longer to post it.

3. Refills & later orders
After your first order, subscription refills are billed as they ship and aren't covered by the money-back guarantee. You can cancel or change your subscription at any time before the next renewal (see below), so you're never locked in.

4. Your founder rate after a refund or cancellation
Your founder rate is tied to staying on. If you cancel or refund, the founder rate doesn't carry over – if you come back later, standard pricing applies. This keeps the founder rate meaningful for the people who are with us from the start.

5. Subscriptions & cancellation
Once subscriptions are live, you can cancel, pause, or change your plan at any time from your account or by emailing us, effective before your next renewal. We'll always tell you what you'll be charged and when, before we charge it.

6. Contact
hello@sprigos.com · 17938691 Canada Inc. o/a Sprigos.